Application Maintenance & Support Service.
Outsource your application maintenance and support services to automated software maintenance methods, regular bug tracking, and 24/7 support options. Web & Mobile Application maintenance services.
Why SofStack?
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Solve Vulnerable business data on applications
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Direct access to experiences support engineers
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Server connection failures and sudden bugs
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Risk in data-driven decisions solutions
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Deal with continuous web security
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Hiring a maintenance team under budget
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Upgrades and version control development
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Support channel flexibility like phone, e-mail, instant messenger and other medium.
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Skilled and trained team for maintaining both modern and legacy applications
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Level 1(L1), Level 2(L2) and Level 3(L3) supports
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Round the clock monitoring of applications
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Governance, risk & compliance assessment
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Digital forensics & cyber crime management
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Skill assessment and providing dedicated teams
Need in Application Maintenance & Support Service
ongoing support
Bug Fixing, Problem Analysis and Resolutions, and On-Call Support
Adaptive enhancement
Modifications to support changes in business or Technical Requirement
perfective upgrades
Adding new functionality or features
technical improvments
Optimization Resolutions or Rewriting
Regular upgrades
Improvement of software and adding new changes
software enhancements
Bug Fixing, Problem Analysis and Resolutions, and On-Call Support
helpdesk assistance
Round the clock on-call helpdesk support for any and all disruptions
real time support
Support in constant analysis and problem solving, bug fixing and correcting technical issues
Application Maintenance Service
corrective
maintenance
To Identify, isolate and rectify a fault, failure detection,Aim to restore an asset to intended function. Following corrective steps like following failure, diagnosis.
The steps of corrective maintenance are:
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Following failure, diagnosis
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Elimination of the part, causing the failure
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Ordering the replacement
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Replacement of the part
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Test of function and finally the continuation of use.
adaptive
maintenance
We'll help in constantly changing tech environment, software infrastructure, implementation of changes in a part of the system.
Adaptive maintenance is divided into two groups:
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Changes conditioned by the change of the law or other regulations in the country
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Changes that are not conditioned by change of the legal
predictive
maintenace
We'll help estimate and identify when maintenance should be performed, prevent unexpected software failures, conditions based maintenance.
The main promise of predictive maintenance is
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To allow convenient scheduling of corrective maintenance.
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And to prevent unexpected equipment failures.
preventive
maintenance
We'll do periodic inspection as routing so that we can notice small problems and fixing before major ones develop.
Main objective:
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Enhance capital equipment productive life.
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Reduce critical equipment breakdown.
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Minimize production loss due to equipment failures.
Software Support Services
LEVEL 1 (L1)
Let our L1 support engineer deal with your application issues , first line support, real-time troubleshooting (e.g. password resets, break/fix instructions), ticket routing and escalation to Level 2 and Level 3 support through application front-end/webpage.
L1 support engineer includes:
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Receives inbound requests through channels like phone, Web forms, email, chat, or other means based on the documented agreement with the Client.
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Support logs, categorizes, prioritizes, tracks, and routes.
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Incidents reported by users
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Alarms raised by monitoring tools.
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Tracks tickets until successfully resolved.implement basic, documented break-fix tasks along the lines of following a cookbook recipe.
LEVEL 2 (L2)
Our L2 support engineers are Experienced with technical specialists that solve the incident raised by first line support. Level 2 resolve issue following through as agreed in documented SLA (Service Level Agreement) timelines.
L2 support engineers are knowledgeable in resolution following:
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L2 engineers follow documented processes and workflows provided by Clients or higher level support representatives, vendors, product management, etc.
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They are expected to escalate to the L3’s when documentation is insufficient to complete the tasks or do not solve the incident.
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L2s usually have and maintain a Run-Book which they can use for immediate resolutions.
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L2 engineers will typically escalate to an L3 resource and follow documented escalation procedures.
LEVEL 3 (L3)
L3 support engineers are experts who solve difficult or critical issues . L3 engineers are assisting both L1 and L2 engineers with complex, multifaceted problems as well as high severity critical issues requiring immediate resolution. They also research and develop solutions for new issues.
L3 support engineers are accountable for following:
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L3 engineers participate in management, prioritization, minor enhancements, break fix activities, problem management, etc.
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These support engineers have deep understanding and expertise in one or two technology platforms (for example, an Oracle database administrator or a Windows Admin).
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L3 engineers are proactive and identifying problems in advance and looking for continuous service improvement opportunities. If a fix involves a major enhancement then the problem is transferred to development teams
Why Application Maintenance Services From SofStack?
When you choose to work with our support & maintenance professionals, you get a highly efficient team with host of business benefits.
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Highly Creative Teams
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Quality & Accuracy
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Security & Maintenance
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Result-Driven Approach
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Integrity & Transparency
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Co-Development Team
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DevOps
08
Your Idias are safe with us
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Cost Optimization
Choose From A Variety Of Hiring Models
We provide the flexibility of choosing the best suited engagement model to all our clients
Dedicated
Team
If you are an enterprise dealing with large size projects, need assistance for your on-going projects, then you must go with a dedicated team model as it will give you a flexible payment option with a month-long contract in which you can access technical expertise, infrastructure, and execution abilities.
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Monthly bills
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No hidden costs
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Pay as per the work volume
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No setup fees
Fixed Price
Model
A well-defined and modeled project falls under the category of Fixed Price Model as with Fixed Price Model, you can easily make a transparent agreement for a certain amount that can be billed for the designated amount of tasks.
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Upgrade or cancel anytime
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Requires no change in price unless your needs change
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Can be split and paid in milestones
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Know exactly what you’re getting upfront
Contact Us
Requests are answered in the order they are received instantly.Guaranteed response within 1 business day
Address:
G-69, Sector 63 Noida Pincode. 201301 (INDIA)
Phone:
India: (+91) 7292 00 7989
Landline No: 0120 - 411 8730