Application Maintenance & Support is one of the fundamental and most important process of Software Development Life Cycle(SDLC). Suppose your organisation have mobile and web applications or Software, might you have purchased it from any company or vendor so run that software according to you need a person who is expert of that software or knowledge of how to operate software according with businesses constantly evolving. so in that case company hire Application Maintenance & Support Engineer to ensure it runs optimally. The application’s Maintenance and Support involves constant monitoring, troubleshooting, modifying, maintaining and enhancing of the application system.
With growing businesses it is important to have application support team to drive changes to the application environment, while maintaining existing mission critical IT applications and infrastructure.
Examples of Application maintenance and support services:
Research & analysis, design,
Programming testing and Development.
Documenting and implementing maintenance changes;
Correcting software errors;
Modifying reports and ensuring accurate report runs;
Making modifications to the applications and documentation;
Writing ad hoc queries;
Loading and applying changes to the software language and/or database in which the application is written;
Our Best practices in application maintenance and support Benefits
Flexible approach to suit business needs.
Services may need to be available 24/7 or on an on-call basis.
Enterprise applications – HRMS, financial planning, MRP and ERP
Understanding and documenting technical, systems/infrastructure, process and functional aspects of applications.
Preparing standard operating procedures for support request types by evaluating
Perform Root Cause Analysis to resolve complex recurring issues
Improved application quality and consistent service levels
Suggest improvements to the system thereby minimizing the possibility of imminent business critical issues
Lower costs and higher ROI
24/7 support to ensure quick turnaround time